Getting satisfaction from your suppliers

Part 3 - 'The Confirmation'

Buyers - Do you expect enough from your suppliers?
Suppliers - What do your clients expect of you?

We are continuing our series of short surveys concentrating on what distinguishes a great supplier from a poor one.

In Part 3 - 'The Confirmation' we looked at issues during the confirmation process and expectations regarding deposit invoice amounts.

See below for results

1 - Once you have agreed to booking space, using a service, or hiring an item for a particular event, which of the following would you expect?

A - Verbal confirmation from the supplier that your booking has been made.
B - e-mailed/faxed note of confirmation.
C - Signed confirmation document.

2 - When receiving a confirmation document to sign do you:

A - Sign immediately to secure the space, service or item.
B - Wait until you receive a call to ask you to sign.
C - Prefer not to sign anything.

3 - What deposit amount would you deem acceptable from the following companies to secure your booking?

I) - Venue

II) - Caterer

III) - Event Management Company

IV) - Hire Company

V) - Corporate Entertainment Company

4 - Once confirmation has been made would you expect:

A - A confirmation call a week or two in advance and just before the event from the company to avoid you worrying?

B - A confirmation call just before the event to avoid you worrying?

C - Just that the space, service or item to be there on the day. You deal with professionals!